Clearing Up the Confusion: Homeowners Association Vs. Property Management Company

Running a community can be a challenge for anyone, let alone a group of volunteers elected to the Homeowners Association (HOA) board. The HOA is in charge of managing the community while balancing the needs of the neighborhood. But, often these responsibilities are painful and time-consuming to manage without professional support

This is where a property management company can save the day. However, the lines can be blurred as to who does what. To ensure that the HOA and property management company understand their roles, we outlined the responsibilities and expectations to clear up the confusion.


The Homeowners Association’s Responsibilities

The HOA board members are made up of volunteers who dedicate their time and are not paid for the work they do. Instead, they also pay the same fees just like everyone else in the community. 

The HOA is entirely dependent on the governing documents, state, and federal laws to make decisions for the greater community. One of their primary responsibilities is to protect and enhance the value of the community while maintaining legislative duties like setting rules and architectural review guidelines and procedures. For example, the HOA will choose and hire a landscaping company for the common areas. The governing documents decided by the HOA board, as well as state and federal laws, will guide how the landscaping company will operate within the community. 


The Property Management’s Responsibilities

As a third-party hired by the HOA board, the property management company is the one that implements the HOA’s vision and facilitates the day-to-day operations in the community. Due to the large scope of responsibilities, the property management company helps to make everything run like a well-oiled machine. From maintenance and upkeep to dispute resolution, to executing the rules approved by the HOA board, the property management company can shoulder the burden of managing a community of any size. In the same example above with the landscaping company, the property management company is responsible for managing the landscaping company and ensuring they understand the wants and needs of the community. 


Ultimately, the two separate entities operate to create the community residents envision. While the HOA board establishes the rules and regulations for the community, the property management company simply implements the guidelines set by the HOA. Better understanding who does what will enable you to go to the correct entity to address any concerns.

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{We retained West Property Management to take over managing our brand new HOA. As a brand new builder community, West Property Management had to help manage numerous complicated developer-builder-homeowner transition matters. Despite the often unpredictable and/or complicated tasks that our HOA faced, West Property Management handled these matters in a very “can do” and no-nonsense manner. Their timely approach, expertise and patience with a new, novice Board of Directors also made working with West Property Management productive and positive. The Board continues to enjoy working with them and highly recommend them for property management needs.
Michelle R.

When selecting West Property Management, you can expect professionalism, follow-through, and success in managing your property(ies). It all started with listening to our expectations and consistently delivering superior service and expertise without prompting for our 350 properties; telephone calls and e-mails were tactfully responded whether there was a complaint or a compliment.

When evaluating a property management company, we felt the primary factor was collaboration to learn what we should or should not do to effectively manage processes. The second important factor was the skillful management of suppliers to reduce outstanding receivables and ensure the successful delivery of work products through excellent customer service. West Property Management always displayed a “can-do” attitude and resolved any issues with persistent alacrity.

West Property Management’s impressive knowledge and practical approach we highly recommend irrespective of what level of management you seek. Both Lynn Weymer (our Property Manager) and Chris Westerlund (the owner) were always available to consult on Board matters and always resolved any presented issues. We will continue to work with West Property Management and look forward to our continued partnership.

Patricia F

It was a pleasure working with Chris. He was very professional and went above and beyond to make sure I was comfortable and informed every step of the way. I give Chris and West Property Management my highest recommendations and look forward to working with them for all my future property management needs.


West has been such a joy to work with – they’ve brought a new level of professionalism and experience to our HOA and we’re grateful to be working with them!

Mike L.

West Property Management has been so wonderful to work with. Excellent communication and customer service. A professional organization who provides a wonderful personal touch. I’d highly recommend them!

Ji L.

Chris Westerlund and West Property Management were great. Being a realtor, I deal with a lot of property management companies. I reached out to Chris about obtaining HOA resale documents. He was instrumental in getting the documents delivered to me that same day when we needed them in a rush. In addition, he used his resources to find the contact information for the company we had been trying to find for a couple of weeks. I’d highly recommend anyone/business looking for property management services to reach out to Chris and West Property Management!

Kevin W.