Property Management Frequently Asked Questions
What is property management?
Essentially, it is the day-to-day operations associated with maintaining a rental property. These operations typically consist of: collecting rent, responding to tenant inquires, coordinating maintenance repairs, distributing rental income to owners, conducting property inspections, and handling service of legal notices.
Why West Property Management?
The answer is simple. We save you time, money, and hassle. We increase your revenue by keeping the property leased and rented at the highest rate for the area. We help keep your costs down with budget-savvy maintenance, too.
Can we use our own contractor in addition to or in place of your resources?
Of course! You can certainly use your preferred vendors for maintenance and repairs.
How do you show the properties you manage?
We require all showings to be Agent assisted. No property access is granted unless the prospective tenant is accompanied by a licensed Agent.
Do you handle lead inspections?
Yes. We can coordinate with a licensed lead inspector to check your property. As of January 1, 2015, there are new laws regarding lead inspections. All Owners of rental properties built before 1979 must obtain a lead free certificate and register the property with Maryland Department of Environment.
What happens when a tenant is in breach of the lease contract?
Once a violation has occurred, we will post legal notice to the tenant with an opportunity to remedy the violation. If the violation is not rectified, it will be forwarded to our attorney for eviction filings.
I am unhappy with my current Property Manager. How do I change services to you?
Review your contract with the current property manager. Notice or a wait period may be required to terminate. There may also be important documents that your current manager needs to send us.
Can you start managing my property today?
Yes. We can start the process immediately. Contact us to set up a no-obligation consultation to discuss your property in detail.
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We do more than just collect rent
West Property Management offers complete management services from townhomes and single-family homes to Homeowners & Condominium Associations, no matter the size.
In Assets Managed
We retained West Property Management to take over managing our brand new HOA. As a brand new builder community, West Property Management had to help manage numerous complicated developer-builder-homeowner transition matters. Despite the often unpredictable and/or complicated tasks that our HOA faced, West Property Management handled these matters in a very “can do” and no-nonsense manner. Their timely approach, expertise and patience with a new, novice Board of Directors also made working with West Property Management productive and positive. The Board continues to enjoy working with them and highly recommend them for property management needs.
When selecting West Property Management, you can expect professionalism, follow-through, and success in managing your property(ies). It all started with listening to our expectations and consistently delivering superior service and expertise without prompting for our 350 properties; telephone calls and e-mails were tactfully responded whether there was a complaint or a compliment.
When evaluating a property management company, we felt the primary factor was collaboration to learn what we should or should not do to effectively manage processes. The second important factor was the skillful management of suppliers to reduce outstanding receivables and ensure the successful delivery of work products through excellent customer service. West Property Management always displayed a “can-do” attitude and resolved any issues with persistent alacrity.
West Property Management’s impressive knowledge and practical approach we highly recommend irrespective of what level of management you seek. Both Lynn Weymer (our Property Manager) and Chris Westerlund (the owner) were always available to consult on Board matters and always resolved any presented issues. We will continue to work with West Property Management and look forward to our continued partnership.
It was a pleasure working with Chris. He was very professional and went above and beyond to make sure I was comfortable and informed every step of the way. I give Chris and West Property Management my highest recommendations and look forward to working with them for all my future property management needs.
West has been such a joy to work with – they’ve brought a new level of professionalism and experience to our HOA and we’re grateful to be working with them!
West Property Management has been so wonderful to work with. Excellent communication and customer service. A professional organization who provides a wonderful personal touch. I’d highly recommend them!
Chris Westerlund and West Property Management were great. Being a realtor, I deal with a lot of property management companies. I reached out to Chris about obtaining HOA resale documents. He was instrumental in getting the documents delivered to me that same day when we needed them in a rush. In addition, he used his resources to find the contact information for the company we had been trying to find for a couple of weeks. I’d highly recommend anyone/business looking for property management services to reach out to Chris and West Property Management!