Is Your Property Management Company
the Right One For You?

A property management company has been managing your community for some time, but now you’re wondering if the right decision was made. Evaluating your property manager comes down to answering a few questions: Is your manager doing what they were contracted to do? Are they doing it in the right way? 

To break it down, you’ll want to ask yourself this:

 

1. Do they provide the services that they promised?

Take a close look at the contract to see what services were agreed upon. To make this evaluation easier, document any instances that you can praise the manager, or make recommendations for improvement. 

 

2. Do they stay informed about current laws and best practices?

Laws and best practices change regularly, so it’s important for your manager to stay up-to-date since you lean on them for their expertise.

 

3. Do they avoid exposing the Homeowners Association (HOA) to liability?

This may be a no-brainer but across the United States, you’ll find HOA’s that fall victim to lapsed or inadequate insurance, unlicensed or uninsured vendors, and fraud. A great property manager will have integrity and an attention to detail that does not expose you to liability. 

 

4. Do they work in your best interest?

Make sure that your property manager always has your HOA top of mind. A manager that works in your best interest will save you time and money. 

 

5. Do they treat all owners with respect?

Property managers should always act professionally and respectful towards board members and homeowners alike. You might even share feedback from homeowners and vendors. 

 

An annual review will determine if your manager is the right fit for the community. During the review, acknowledge and praise their successes, address any issues, and develop a relationship that lasts. These annual reviews will also allow you to realize it’s just not working, so you can make the necessary changes to better the community.

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West Property Management offers complete management services from townhomes and single-family homes to Homeowners & Condominium Associations, no matter the size.

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+$1 Billion

In Assets Managed

+1,500

Properties Represented
Across Maryland

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We retained West Property Management to take over managing our brand new HOA. As a brand new builder community, West Property Management had to help manage numerous complicated developer-builder-homeowner transition matters. Despite the often unpredictable and/or complicated tasks that our HOA faced, West Property Management handled these matters in a very “can do” and no-nonsense manner. Their timely approach, expertise and patience with a new, novice Board of Directors also made working with West Property Management productive and positive. The Board continues to enjoy working with them and highly recommend them for property management needs.

5
Michelle R.
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When selecting West Property Management, you can expect professionalism, follow-through, and success in managing your property(ies). It all started with listening to our expectations and consistently delivering superior service and expertise without prompting for our 350 properties; telephone calls and e-mails were tactfully responded whether there was a complaint or a compliment.

When evaluating a property management company, we felt the primary factor was collaboration to learn what we should or should not do to effectively manage processes. The second important factor was the skillful management of suppliers to reduce outstanding receivables and ensure the successful delivery of work products through excellent customer service. West Property Management always displayed a “can-do” attitude and resolved any issues with persistent alacrity.

West Property Management’s impressive knowledge and practical approach we highly recommend irrespective of what level of management you seek. Both Lynn Weymer (our Property Manager) and Chris Westerlund (the owner) were always available to consult on Board matters and always resolved any presented issues. We will continue to work with West Property Management and look forward to our continued partnership.

5
Patricia F
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It was a pleasure working with Chris. He was very professional and went above and beyond to make sure I was comfortable and informed every step of the way. I give Chris and West Property Management my highest recommendations and look forward to working with them for all my future property management needs.

5
JP
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West has been such a joy to work with – they’ve brought a new level of professionalism and experience to our HOA and we’re grateful to be working with them!

5
Mike L.
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West Property Management has been so wonderful to work with. Excellent communication and customer service. A professional organization who provides a wonderful personal touch. I’d highly recommend them!

5
Ji L.
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Chris Westerlund and West Property Management were great. Being a realtor, I deal with a lot of property management companies. I reached out to Chris about obtaining HOA resale documents. He was instrumental in getting the documents delivered to me that same day when we needed them in a rush. In addition, he used his resources to find the contact information for the company we had been trying to find for a couple of weeks. I’d highly recommend anyone/business looking for property management services to reach out to Chris and West Property Management!

5
Kevin W.