Choosing the Right Property Management Company For Your Homeowner Association

Finding the right property management company is crucial. You straddle a fine line between finding one that’s going to hemorrhage money or one that will save you time and money. But where do you even start when there are hundreds of choices to choose from and so many of them do the services you need. Narrowing down these choices could take weeks, and that doesn’t even include the interview process. Sounds difficult right? Well, it doesn’t have to be with these helpful tips:

1. Form a Search Committee

Because this is a decision that will ultimately impact every one in the community, find volunteers within the community who have different specialties – such as law, finance, construction. Include a few board members to ensure that the proper processes are followed.

2. Determine What Services You Require

Find out what services you need met and how much you are willing to pay for them.

3. Draft a Proposal and Send it Out

Create a list of details and specifications, including your expectations. This will be sent to all property management companies.

4. Reach Out to Other Communities for Referrals

Find similar communities and reach out. Word of mouth will give you an idea if the property management company will work for your community.

5. Evaluate Responses Based on Criteria

You’ll receive responses from the companies, so you’ll want to evaluate them based on fixed criteria that you have pre-determined.

6. Narrow Down Your Options

The evaluation process will allow you to narrow down your list to a select few.

7. Conduct Interviews

There should always be an interview. Have a set of interview questions designed that best suit your needs.

8. Review the Contract

Have your lawyer review the contract as well. Make all the necessary changes before you sign it!

9. Track Performance

Annual reviews will play a key role in determining if the company is a right fit. Monitor their performance and make sure they’re delivering on their promises.

Finding a property management company isn’t an easy task, especially if you’ve never done it before. However, with these tips in mind, you can simplify the process and find the right company for you.

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{We retained West Property Management to take over managing our brand new HOA. As a brand new builder community, West Property Management had to help manage numerous complicated developer-builder-homeowner transition matters. Despite the often unpredictable and/or complicated tasks that our HOA faced, West Property Management handled these matters in a very “can do” and no-nonsense manner. Their timely approach, expertise and patience with a new, novice Board of Directors also made working with West Property Management productive and positive. The Board continues to enjoy working with them and highly recommend them for property management needs.

Michelle R.

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When selecting West Property Management, you can expect professionalism, follow-through, and success in managing your property(ies). It all started with listening to our expectations and consistently delivering superior service and expertise without prompting for our 350 properties; telephone calls and e-mails were tactfully responded whether there was a complaint or a compliment.

When evaluating a property management company, we felt the primary factor was collaboration to learn what we should or should not do to effectively manage processes. The second important factor was the skillful management of suppliers to reduce outstanding receivables and ensure the successful delivery of work products through excellent customer service. West Property Management always displayed a “can-do” attitude and resolved any issues with persistent alacrity.

West Property Management’s impressive knowledge and practical approach we highly recommend irrespective of what level of management you seek. Both Lynn Weymer (our Property Manager) and Chris Westerlund (the owner) were always available to consult on Board matters and always resolved any presented issues. We will continue to work with West Property Management and look forward to our continued partnership.

Patricia F

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It was a pleasure working with Chris. He was very professional and went above and beyond to make sure I was comfortable and informed every step of the way. I give Chris and West Property Management my highest recommendations and look forward to working with them for all my future property management needs.

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West has been such a joy to work with – they’ve brought a new level of professionalism and experience to our HOA and we’re grateful to be working with them!

Mike L.

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West Property Management has been so wonderful to work with. Excellent communication and customer service. A professional organization who provides a wonderful personal touch. I’d highly recommend them!

Ji L.

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Chris Westerlund and West Property Management were great. Being a realtor, I deal with a lot of property management companies. I reached out to Chris about obtaining HOA resale documents. He was instrumental in getting the documents delivered to me that same day when we needed them in a rush. In addition, he used his resources to find the contact information for the company we had been trying to find for a couple of weeks. I’d highly recommend anyone/business looking for property management services to reach out to Chris and West Property Management!

Kevin W.