The Homeowners Association (HOA) has decided it’s time to hire a property manager, but where do you even start. A search on google brings up millions of results. How do you sift through all those results to find a property management company that fits your community’s wants and needs? Here are 6 helpful tips to find the perfect property manager:

1. Get referrals!

Don’t just trust the marketing hype or search results. Talk to other communities to get a list of property management companies they can refer to as trustworthy and professional. That’s where you’ll want to start your interviews.

 

2. Interview at least three to five candidates.

You’ll want to treat this process just like you would if you were hiring an employee. Have a list of questions prepared and ask all the candidates the same questions so you can compare answers. Make sure you get a good understanding of whether you can work with this person every day, their communication style, and their level of experience.

Questions should include:

  • What’s your management fee?
  • Do you have the appropriate licenses and certifications?
  • How large is your staff?
  • Do you have a 24-hour emergency process?
  • How much money do you require in reserves?
  • What items or dollar amounts will you handle before contacting me?
  • Will you handle legal and accounting processes and any issues that arise?
  • Need 20 Questions? Click here.

 

3. Layout your expectations very clearly for what you want them to do for the community.

Most property managers have a base set of services they provide. Get that list and review with them any additional items that you require that may be above and beyond their normal scope of services.

 

4. Review the financial process.

Review the financial process with them, including when and how they pay bills, who would have access to your accounts, and the approval process for invoices and payments.

 

5. Review the maintenance process with them.

Make sure you understand how often they will do routine maintenance and what that entails, and ensure it aligns with the needs of your community.

 

6. Conduct Annual Reviews

Once you identified and hired a property manager, evaluate the relationship annually. Make sure the property manager has held up their end of the bargain. And also keep an eye on the contract end date, renewal process, and termination clause, should you decide to move on.

 

Since your decision will impact the entire community, it’s important to take your time to find the best property management company. You’ll want to find a company that truly understands the values of the HOA and its long-term goals. Afterall, you’ll trust this company to make important decisions about your community.

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